IT Technician – IT Support (M/F)

Responsibilities:

• Log incidents and user requests in the ticket management system.
• Provide remote or on-site assistance for common IT issues.
• Respond to user requests and inquiries.
• Contact users when necessary.
• Follow up on tickets from creation to resolution or escalation.
• Document actions taken and solutions provided.
• Configure and troubleshoot IT equipment (PCs, printers, phones, etc.).
• Manage mobile telephony.
• Maintain an inventory of IT equipment.
• Diagnose and resolve hardware and software issues.
• Document deployment procedures and problem resolutions.

Required Skills and Qualifications:

• Education: BTS in IT, Information Systems, or a related field.
• ITSM Tools: Proficiency in IT service management tools (e.g., GLPi).
• Operating Systems: Knowledge of Windows, iOS, and Android systems.
• Active Directory: Understanding of user management and security policies.
• NTFS Permissions: Familiarity with file and folder permissions.
• Group Policies (GPO): Ability to configure and manage group policies.
• Communication Skills: Comfortable interacting with users.
• Software Knowledge: Some familiarity with CAD/DAO software would be a plus.

Analytical and Problem-Solving Skills:

• Ability to quickly diagnose and resolve hardware and software issues.
• Strong attention to detail and ability to document processes effectively.

Interpersonal Skills:

• Good communication skills to interact with end users.
• Ability to work in a team and manage priorities effectively.

Other Requirements:

• Driving License (Category B) preferred (occasional travel required).